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Booking Terms and Conditions.

BOOKING TERMS & CONDITIONS

Last updated: August 2026.

​

These Terms & Conditions apply to bookings for training provided by Insolent Retinue.

Please read them before making a booking. By completing a booking, you agree to these terms.

1. ABOUT INSOLENT RETINUE

Insolent Retinue provides actor training focused on event theatre, immersive performance, improvisation, character, storytelling, audience interaction and ensemble performance.

For the purposes of these terms, “we”, “us” and “our” refer to Insolent Retinue. “You” and “participant” refer to the person attending the training.

If somebody makes a booking on behalf of another participant, they are responsible for making sure that participant has read and accepted these terms.

2. ELIGIBILITY

Participants must be aged 18 or over at the beginning of the Block.

Insolent Retinue training is intended for people with some previous acting or performance experience.

Professional acting credits, formal drama-school training and previous event-theatre experience are not required.

If you're unsure whether a Block is suitable for your level of experience, please contact us before booking.

3. WHAT YOU ARE BOOKING

Unless otherwise stated, an Insolent Retinue Block consists of four connected training sessions.

Your booking is for the complete Block rather than four individual classes.

The sessions form part of an unfolding training experience. Characters, relationships, information and story elements may develop from one session to the next.

The dates, times, venue, price and other details applying to a particular Block will be shown on the booking page before payment is made.

Please check these details carefully before completing your booking.

4. PAYMENT AND CONFIRMATION

Your place is not confirmed until the required payment has been successfully received and you have received confirmation of your booking.

The total price and any applicable charges will be shown before you complete payment.

We will not add optional charges without your agreement.

Please keep your booking confirmation for your records.

5. ATTENDING THE SESSIONS

Because the sessions within a Block are connected, participants are expected to make every reasonable effort to attend all four sessions.

If you know before booking that you will be unable to attend one of the advertised sessions, please contact us before booking.

If you unexpectedly become unable to attend a session after the Block has begun, please let us know as soon as reasonably possible.

Missing a session does not automatically entitle you to a refund, credit or replacement session.

Where practical, we will help you understand any essential information required to re-join the Block, but we cannot guarantee that material, exercises or experiences from a missed session can be recreated.

6. CANCELLING YOUR BOOKING

If you need to cancel your place, please contact us as soon as possible.

Any refund or amount retained following your cancellation will depend upon the circumstances, including how much notice you give us, costs we have already reasonably incurred and whether we are reasonably able to fill your place.

We will not impose a cancellation charge that is disproportionate to the loss reasonably resulting from your cancellation.

Where we are able to fill your cancelled place, this will be taken into account when determining any amount retained.

Any refund due will normally be returned using the original payment method.

Nothing in these terms affects any cancellation or refund rights you may have under applicable consumer law.

7. TRANSFERRING YOUR PLACE

If you can no longer attend, please contact us rather than giving or selling your place to somebody else.

Places cannot be transferred to another person without our agreement.

Where circumstances allow, we may agree to transfer your booking to another suitable participant or, at our discretion, towards a future Block.

We cannot guarantee that a transfer will be possible.

8. MISSED SESSIONS

If you miss an individual session but continue with the remainder of the Block, we will not normally provide a partial refund for the missed session.

This is because the booking is for the complete Block rather than individual sessions.

This does not affect your statutory rights or any rights you may have where a session has not been provided as agreed.

9. CHANGES MADE BY INSOLENT RETINUE

Occasionally circumstances may require us to make reasonable changes to a session.

These could include changes to the room, training content, facilitator or other practical arrangements.

We will avoid making significant changes unnecessarily and will tell participants about material changes as soon as reasonably possible.

If we need to change the date, time or venue substantially and the new arrangement means you cannot reasonably attend, we will discuss the available options with you, which may include a transfer or appropriate refund.

10. CANCELLATION BY INSOLENT RETINUE

We reserve the right to postpone or cancel a session or Block where reasonably necessary, including because of facilitator illness, venue problems, insufficient enrolment, safety concerns or circumstances outside our reasonable control.

If we cancel an individual session, we will normally seek to rearrange it.

If we cancel an entire Block before it begins and cannot offer a suitable alternative, you will receive a refund of the amount you paid for that Block.

If a Block has already begun and we are unable to provide the remaining sessions, we will consider the services already provided and refund any appropriate amount relating to training that cannot be provided.

We will contact affected participants as soon as reasonably possible.

11. PARTICIPANT CONDUCT

Insolent Retinue aims to provide a professional, creative and supportive training environment.

Participants are expected to treat fellow performers, facilitators, venue staff and other people involved in the training with respect.

Discriminatory, threatening, abusive, harassing or deliberately disruptive behaviour will not be accepted.

Participants must also follow reasonable instructions relating to the safe running of the session.

In serious circumstances, or where behaviour continues after an appropriate warning, we may ask a participant to leave a session or withdraw from the remainder of a Block.

Any decision concerning a refund in these circumstances will take account of the particular circumstances and applicable consumer law.

12. PHYSICAL PARTICIPATION AND SAFETY

Event-theatre training may involve movement, improvisation, interaction with other performers and practical performance exercises.

You are responsible for following reasonable safety instructions and for working within your own capabilities.

You should tell the facilitator if you are unable or do not wish to take part in a particular physical exercise.

We may adapt or stop an activity where we reasonably believe there is a risk to the safety or wellbeing of participants.

Nothing in these terms excludes or restricts liability where it would be unlawful for us to do so.

13. ACCESS

We want our training to be as accessible as reasonably possible.

If you have an access requirement or require a reasonable adjustment to participate, please contact us before the Block where possible.

We will discuss your requirements with you and consider what reasonable adjustments can be made.

14. PHOTOGRAPHY AND FILMING

We may occasionally wish to photograph or film parts of a training session for use on the Insolent Retinue website, social media or other promotional material.

We will not assume that participation in training constitutes consent to appear in promotional photography or video.

Where identifiable participants are being photographed or filmed for promotional use, we will explain what is being recorded and obtain appropriate consent.

Choosing not to appear in promotional photography or filming will not affect your ability to participate in the training.

15. PERSONAL BELONGINGS

Please take reasonable care of your belongings while attending training.

We cannot accept responsibility for loss of or damage to personal belongings unless that loss or damage results from something for which we are legally responsible.

16. TRAINING MATERIALS

Training materials supplied by Insolent Retinue, including original stories, character information, exercises, written resources and other materials, may be protected by copyright.

They are provided for your personal participation in and development through the training.

Unless we give permission, they should not be reproduced, published, sold, distributed or used to deliver another commercial training or performance activity.

You are, of course, free to use the skills and techniques you develop through the training in your own acting and performance work.

17. STORY INFORMATION AND SPOILERS

Some Insolent Retinue Blocks use an unfolding story in which participants receive information at different stages.

We may ask participants not to reveal particular story details publicly while a Block is running or where doing so could spoil the experience for future participants.

We ask you to respect those requests.

Nothing prevents you from talking about your experience of the training generally.

18. PROFESSIONAL OPPORTUNITIES

Participation in Insolent Retinue training does not guarantee employment, representation, an audition or paid performance work.

Insolent Retinue is not an employment agency.

We may develop relationships with professional event companies and may occasionally make performers aware of relevant opportunities or introduce performers to third parties.

Any decision to audition, engage or employ a performer remains subject to the requirements and decisions of the organisation offering the opportunity.

Professional performers may also introduce themselves to Insolent Retinue without being required to purchase training.

19. OUR RESPONSIBILITY

We will provide our training with reasonable care and skill.

Nothing in these Terms & Conditions excludes or limits rights or remedies that cannot legally be excluded, including your statutory consumer rights.

Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded.

20. EVENTS OUTSIDE OUR CONTROL

Sometimes an event outside our reasonable control may prevent or substantially affect a training session.

Examples could include severe weather, disruption to the venue, transport disruption, public emergencies or other circumstances that could not reasonably have been anticipated or avoided.

Where this happens, we will make reasonable efforts to minimise disruption and will contact participants about alternative arrangements where appropriate.

This section does not remove any rights you may have under consumer law where contracted services cannot be provided.

21. PRIVACY

We need to collect and use certain personal information in order to administer bookings and provide the training.

Information about how we collect, use and protect personal information is contained in our Privacy Policy.

Any marketing communications will be handled separately from essential communications concerning your booking.

22. COMPLAINTS

If something hasn't gone as expected, please contact us.

We would like the opportunity to understand the problem and, where possible, resolve it fairly.

Complaints should initially be made using the contact details published on the Insolent Retinue website.

23. CHANGES TO THESE TERMS

We may update these Terms & Conditions from time to time.

The terms that apply to your booking will normally be those published and brought to your attention when you make that booking.

Any later changes will not remove rights you already have under an existing booking.

24. GOVERNING LAW

These Terms & Conditions are governed by the laws of England and Wales.

Nothing in this section prevents a consumer from relying on any mandatory legal protections or rights concerning where proceedings may be brought.

25. CONTACT

If you have a question about these Terms & Conditions, your booking or whether a Block is suitable for you, please contact Insolent Retinue using the contact details provided on our website.

​

David Claridge t/a Insolent Retinue

insolentretinue@outlook.com

www.insolentretinue.com

​

Privacy Policy.

PRIVACY POLICY

Last updated: August 2026.

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Insolent Retinue respects your privacy and is committed to looking after your personal information.

This Privacy Policy explains what information we may collect about you, why we collect it, how we use it and the choices you have about your information.

​

1. WHO WE ARE

Insolent Retinue provides training and development for actors and performers, with a particular focus on event theatre, immersive performance and audience interaction.

For the purposes of UK data protection law, the person or organisation responsible for deciding how your personal information is used is:

David Claridge t/a Insolent Retinue

insolentretinue@outlook.com

www.insolentretinue.com

If you have any questions about this Privacy Policy or how we use your personal information, please contact us.

2. INFORMATION WE MAY COLLECT

The information we collect depends on how you interact with us.

It may include:

  • your name;

  • email address;

  • telephone number;

  • booking information;

  • details of the training or Block you have booked;

  • correspondence between you and Insolent Retinue;

  • information you choose to provide when making an enquiry;

  • information about your acting or performance experience where relevant to the training;

  • access requirements or other information you choose to provide to help us support your participation;

  • payment and transaction information;

  • marketing preferences;

  • photographs or video where you have agreed to their use; and

  • technical information generated when you use our website, such as information collected through cookies or similar technologies.

We aim to collect only the information that we reasonably need.

3. HOW WE COLLECT YOUR INFORMATION

We may collect information directly from you when you:

  • make a booking;

  • contact us with an enquiry;

  • complete a form on our website;

  • register your interest in training or professional opportunities;

  • attend an Insolent Retinue training session;

  • subscribe to marketing communications;

  • communicate with us by email or another agreed method; or

  • provide information to us for another specific purpose.

Some technical information may also be collected automatically when you use our website.

4. HOW WE USE YOUR INFORMATION

We may use your personal information to:

  • process and administer your booking;

  • take and record payment;

  • communicate with you about your training;

  • provide information you need before or during a Block;

  • respond to enquiries;

  • manage attendance;

  • make reasonable arrangements relating to access or participation;

  • operate and improve our training;

  • maintain appropriate business and financial records;

  • deal with complaints or disputes;

  • meet our legal obligations;

  • protect the safety and legitimate interests of participants and Insolent Retinue;

  • send marketing communications where we have an appropriate legal basis to do so; and

  • use photographs or video for agreed purposes where appropriate consent has been obtained.

We will not use your personal information for an unrelated purpose without an appropriate legal basis.

5. OUR LEGAL BASES FOR USING YOUR INFORMATION

UK data protection law requires us to have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on:

Contract — where processing your information is necessary to administer a booking or provide training you have purchased.

Legal obligation — where we need to retain or use information to comply with the law.

Legitimate interests — where we have a genuine business reason to use information and your rights and interests do not override that reason.

Consent — where you have actively agreed to a particular use of your information, such as certain forms of marketing or promotional photography.

Different lawful bases may apply to different uses of your information.

6. ACCESS AND OTHER SENSITIVE INFORMATION

You may choose to tell us about an access requirement or other information that could include health-related information so that we can consider appropriate arrangements for your participation.

We will only request this kind of information where it is relevant and will handle it with particular care.

Where information is classed as special category personal data under data protection law, we will ensure that we have both a lawful basis and an appropriate additional condition for processing it.

Please only provide information that is relevant to the support or adjustment you are requesting.

7. PAYMENTS

Payments made through our website may be processed by a third-party payment provider.

We do not necessarily receive or store your complete debit or credit card details ourselves.

The payment provider will process payment information in accordance with its own privacy and security arrangements.

We may retain information about the transaction, such as the amount paid, date, booking reference and payment status, where required for booking administration, accounting and legal purposes.

8. WIX AND OUR WEBSITE

Our website is created and hosted using Wix.

Wix and services integrated with our website may process certain personal information in order to host the site, provide booking functionality, process transactions, maintain security, provide analytics or perform other services we choose to use.

Where third-party services are used, their own privacy policies and terms may also apply to their processing of information.

9. EMAIL AND COMMUNICATION

We use email to communicate with people who make bookings or enquiries.

Essential messages relating to a booking are not marketing communications. For example, we may email you with confirmation, venue information, changes to a session or information you need to participate in your Block.

Where we send marketing communications, we will do so only where we have an appropriate legal basis.

You can ask us to stop sending marketing emails at any time.

Stopping marketing emails will not prevent us from sending essential communications relating to a booking you have made.

10. PHOTOGRAPHY AND VIDEO

We may occasionally photograph or film Insolent Retinue training for use on our website, social media or other promotional materials.

We will not assume that booking or attending training means you have agreed to appear in promotional material.

Where consent is the appropriate basis for using identifiable photographs or video, we will ask for that consent.

You can choose not to participate in promotional photography or filming without affecting your participation in the training.

Where we rely on consent, you may withdraw that consent for future use by contacting us.

Withdrawal of consent does not make previous processing carried out lawfully before withdrawal unlawful, and there may be practical limitations where material has already been legitimately published or distributed.

11. WHO WE SHARE INFORMATION WITH

We do not sell your personal information.

We may share information with trusted organisations that provide services necessary to operate Insolent Retinue.

These may include:

  • our website and hosting provider;

  • booking and payment providers;

  • email and communications providers;

  • professional advisers;

  • venues where limited information is genuinely necessary;

  • IT or administrative service providers; and

  • public authorities where disclosure is required by law.

We aim to provide third parties only with the information reasonably necessary for the relevant purpose.

Participation in training does not mean that your personal information will automatically be shared with professional event companies.

If an opportunity arises where we believe an introduction may be useful, we will deal with the sharing of your information appropriately and explain what is proposed where necessary.

12. INTERNATIONAL TRANSFERS

Some of the service providers used to operate our website, communications or other business systems may process information outside the United Kingdom.

Where personal information is transferred internationally, we will rely on the safeguards or other lawful transfer mechanisms required by UK data protection law.

13. HOW LONG WE KEEP INFORMATION

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including where information needs to be retained for legal, accounting, insurance or record-keeping purposes.

Different types of information may therefore be retained for different periods.

When information is no longer required, we will delete it or otherwise dispose of it appropriately.

14. SECURITY

We take reasonable steps to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

Where we use third-party services, we select and configure those services with appropriate consideration for the security of the information being processed.

No online system can be guaranteed to be completely secure, but we take our responsibilities for protecting personal information seriously.

15. YOUR DATA PROTECTION RIGHTS

Depending on the circumstances, UK data protection law may give you rights including the right to:

  • ask for a copy of personal information we hold about you;

  • ask us to correct inaccurate or incomplete information;

  • ask us to delete personal information in certain circumstances;

  • ask us to restrict how information is used in certain circumstances;

  • object to certain uses of your information;

  • receive certain information in a portable format;

  • withdraw consent where processing is based on consent; and

  • complain about the way your personal information has been handled.

These rights do not apply in exactly the same way in every situation.

If you would like to exercise a data protection right, please contact us.

We may need to confirm your identity before responding to some requests.

​16. COMPLAINTS

If you have a concern about how we have handled your personal information, please contact us first so that we have an opportunity to investigate and respond.

You also have the right to complain to the UK's independent data protection regulator, the Information Commissioner's Office.

17. COOKIES

Our website may use cookies and similar technologies.

Some cookies are necessary for the website to function. Others may be used for purposes such as analytics, preferences or marketing.

Where required, you will be given appropriate choices about non-essential cookies through the website.

More information about the cookies used on our website can be found in our Cookie Policy.

18. LINKS TO OTHER WEBSITES

Our website may contain links to websites operated by other organisations.

We are not responsible for the privacy practices of those websites. If you follow an external link, you should read the privacy information provided by that organisation.

19. CHANGES TO THIS POLICY

We may update this Privacy Policy when our services, website or legal obligations change.

The current version will be published on our website with the date it was last updated.

20. CONTACT US

If you have questions about this Privacy Policy, want to exercise a data protection right or have concerns about how your information has been handled, please contact:

Insolent Retinue

Email: insolentretinue@outlook.com

Website: www.insolentretinue.com

​

Cookie Policy

COOKIE POLICY

Last updated: August 2026

 

This Cookie Policy explains how Insolent Retinue uses cookies and similar technologies when you visit our website.

It should be read alongside our Privacy Policy, which explains more generally how we collect and use personal information.

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1. WHAT ARE COOKIES?

Cookies are small text files that websites place on your device when you visit them.

They can perform a variety of functions, such as helping a website work correctly, remembering your preferences, maintaining security and providing information about how people use a website.

Some cookies last only for your browsing session, while others may remain on your device for longer.

2. HOW WE USE COOKIES

The Insolent Retinue website may use cookies and similar technologies to:

  • make the website function correctly;

  • maintain the security of the website;

  • remember choices or preferences;

  • support booking and payment functions;

  • understand how visitors use the website;

  • improve the website and user experience; and

  • support marketing or promotional activity where we have chosen to use those services and the appropriate consent has been obtained.

We aim to use cookies only where they have a genuine purpose.

3. ESSENTIAL COOKIES

Some cookies are necessary for the website to operate.

They may be required for functions such as security, navigation, account or session management, booking functionality and payment processing.

Because these cookies are necessary to provide the website or a service you have requested, they may not require your consent.

Blocking essential cookies through your browser may prevent parts of the website from working correctly.

4. FUNCTIONAL COOKIES

Functional cookies may allow the website to remember choices you make or provide enhanced features.

Where consent is legally required for these cookies, they will only be used after you have made the appropriate choice through our cookie settings.

5. ANALYTICS COOKIES

We may use analytics tools to understand how visitors use the Insolent Retinue website.

For example, these tools may help us understand which pages are visited most often, how visitors move around the site and whether they experience errors.

This information helps us improve the website.

Where analytics cookies require consent, they will not be placed until you have given that consent.

6. MARKETING COOKIES

We may use marketing or advertising technologies to help us understand the effectiveness of our promotional activity or show relevant advertising.

These technologies may involve cookies supplied by third-party services.

Where consent is required, marketing cookies will not be used unless you have chosen to allow them.

7. THIRD-PARTY SERVICES

Our website is created and hosted using Wix and may use other services to provide features such as bookings, payments, analytics or embedded content.

These services may use cookies or similar technologies when providing their functions.

The particular cookies used can change as our website and the services we use develop.

Where appropriate, information about individual cookies and their purposes will be available through the cookie settings provided on the website.

8. YOUR COOKIE CHOICES

When you visit our website, you may be given the opportunity to choose whether to allow non-essential cookies.

You can change your preferences using the cookie settings available on the website.

You can also control or delete cookies through your web browser. Please be aware that disabling certain cookies may affect how parts of the website work.

Withdrawing consent will not affect the lawfulness of processing that took place before consent was withdrawn.

9. CHANGES TO THIS COOKIE POLICY

We may update this Cookie Policy if the technologies used by our website change or if legal requirements are updated.

The latest version will be published on this page with the date it was last updated.

10. CONTACT US

If you have questions about our use of cookies or how we handle personal information, please contact:

Insolent Retinue

Email: insolentretinue@outlook.com

Website: www.insolentretinue.com

You can find further information about how we use personal information in our Privacy Policy.

​

Participant Welfare & Safeguarding Policy.

PARTICIPANT WELFARE & SAFEGUARDING POLICY

Last updated: August 2026

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1. OUR COMMITMENT

Insolent Retinue is committed to providing a training environment in which participants can work creatively, confidently and safely.

Event theatre asks performers to improvise, take creative risks, interact closely with other performers and respond to unpredictable situations. None of that requires participants to compromise their personal boundaries or accept behaviour that makes them feel unsafe.

We expect everyone involved with Insolent Retinue to treat one another with respect, professionalism and consideration.

2. WHO THIS POLICY APPLIES TO

Insolent Retinue training is for adults aged 18 and over.

This policy applies to participants, facilitators, administrators, visiting practitioners and anybody else involved in an Insolent Retinue training activity.

Where we refer to “participants”, the principles of respectful and appropriate behaviour apply equally to everybody involved.

3. A RESPECTFUL TRAINING ENVIRONMENT

Everyone taking part in Insolent Retinue training has the right to be treated with dignity and respect.

We will not tolerate bullying, harassment, intimidation, discrimination, threatening behaviour or unwanted sexual behaviour.

Participants should also respect differences in experience, confidence, background and performance style.

Training should challenge performers creatively.

It should not require people to tolerate inappropriate behaviour.

4. CONSENT AND PERSONAL BOUNDARIES

Acting and improvisation can involve physical proximity and, on occasion, physical contact.

Consent matters.

Participants should not assume that another performer is comfortable with physical contact simply because it takes place within a scene or improvisation.

Where an exercise involves planned physical contact, expectations should be established beforehand wherever reasonably possible.

Participants may communicate a personal boundary or decline particular physical contact without having to justify that decision.

Consent to one exercise, scene or form of contact does not automatically mean consent to another.

5. IMPROVISATION

Improvisation is unpredictable by its nature, but unpredictability is not an excuse for inappropriate behaviour.

Performers should remain aware of their scene partners and respond appropriately to verbal and non-verbal signals.

A participant may pause or stop an exercise if they feel unsafe or if a personal boundary has been crossed.

Facilitators may also pause or end an exercise where they believe this is appropriate.

Stopping a scene for a genuine welfare or safety reason is not a failure of improvisation.

6. CHARACTER IS NOT AN EXCUSE

Characters may disagree, argue, deceive one another or behave badly as part of a fictional story.

The distinction between character behaviour and performer behaviour must always remain clear.

Being “in character” does not justify deliberately intimidating another participant, ignoring an expressed boundary or introducing inappropriate physical or sexual behaviour into a scene.

The needs of the real people in the room take priority over the needs of fictional characters.

7. SENSITIVE MATERIAL

Event-theatre stories may occasionally involve themes such as crime, death, relationships, conflict, deception or other dramatic subject matter.

Where we know that training will involve particularly sensitive material, we will consider how it should be introduced and whether participants need appropriate information beforehand.

Participants are encouraged to speak privately with the facilitator if a particular exercise or subject creates a significant concern.

Where reasonably possible, an alternative approach will be considered without requiring the participant to disclose unnecessary personal information.

8. PHYSICAL SAFETY

Participants are expected to follow reasonable instructions intended to keep the training environment safe.

Activities involving physical movement should be approached with appropriate awareness of the room, furniture, other performers and individual capabilities.

Participants should work within their own physical limits and communicate if an activity needs to be adapted.

No participant should feel pressured to undertake physical activity they reasonably believe they cannot perform safely.

9. ALCOHOL AND DRUGS

Participants must be in a fit condition to take part safely and appropriately in training.

A participant who appears to be significantly impaired by alcohol, illegal drugs or another substance may be prevented from taking part where we reasonably believe their participation could create a safety or welfare concern.

10. CONFIDENTIALITY AND PERSONAL INFORMATION

Training can involve discussion, reflection and personal creative choices.

Participants should respect information shared by others within the training environment and should not unnecessarily disclose another participant's personal information outside the group.

This does not mean that genuine safeguarding or welfare concerns should be kept secret.

A participant should always feel able to raise a concern with Insolent Retinue.

11. PHOTOGRAPHY AND FILMING

Participants will not be expected to appear in promotional photography or filming simply because they have booked training.

Where identifiable participants are photographed or filmed for promotional purposes, appropriate consent will be sought.

Choosing not to appear in promotional material will not affect a participant's ability to take part in the training.

Participants should also respect one another's privacy when taking their own photographs or recordings.

12. RAISING A CONCERN

If something happens during an Insolent Retinue activity that makes you feel unsafe, uncomfortable or concerned, please tell us.

You can speak to the session facilitator at the time or contact Insolent Retinue privately afterwards.

You do not have to confront another participant yourself before raising a concern.

We will listen to concerns, take them seriously and consider an appropriate response.

Where possible and appropriate, information will be handled sensitively and shared only with those who reasonably need to know.

We cannot promise absolute confidentiality where information suggests that somebody may be at significant risk or where disclosure is otherwise required by law.

13. HOW WE WILL RESPOND

The appropriate response will depend on the circumstances.

It may include:

  • speaking privately with the people involved;

  • clarifying expectations or boundaries;

  • adapting an exercise;

  • giving an appropriate warning;

  • asking somebody to step out of an activity;

  • asking somebody to leave a session;

  • removing somebody from the remainder of a Block;

  • contacting the venue or another appropriate organisation; or

  • contacting emergency services or another relevant authority where there is an immediate or serious concern.

We will aim to respond proportionately to the circumstances while prioritising safety and welfare.

14. CONCERNS ABOUT A FACILITATOR OR INSOLENT RETINUE

This policy applies to the people running Insolent Retinue as well as participants.

If your concern relates to the person leading a session, you should raise it with another appropriate Insolent Retinue contact where possible.

Details of how to contact us are available on our website.

Nobody should be disadvantaged for raising a genuine concern in good faith.

15. PARTICIPANT CONDUCT

We reserve the right to intervene where behaviour is seriously inappropriate, unsafe or disruptive.

In serious circumstances, a participant may be asked to leave a session or withdraw from the remainder of a Block.

Any decision concerning a refund following removal from training will be considered in accordance with our Booking Terms & Conditions and applicable consumer law.

16. EMERGENCIES

If somebody requires urgent medical attention or there is an immediate risk to someone's safety, the priority will be obtaining appropriate assistance.

This may include contacting the emergency services.

Where appropriate, we will also follow relevant procedures required by the venue in which the training is taking place.

17. REVIEWING THIS POLICY

We will review this policy periodically and when our training activities materially change.

We also welcome appropriate feedback from participants about the training environment and how it can be improved.

18. CONTACT

If you have a welfare or safeguarding concern relating to an Insolent Retinue activity, please contact:

Insolent Retinue

Welfare contact: Joanne Claridge

Email: insolentretinue@outlook.com

Website: www.insolentretinue.com

If somebody is in immediate danger, contact the emergency services.

​

Health & Safety Policy.

HEALTH & SAFETY POLICY

Last updated: August 2026

 

1. OUR COMMITMENT

Insolent Retinue is committed to providing training activities in an environment that is safe, appropriately managed and suitable for the work being undertaken.

Event-theatre training is practical by nature. Participants may move around a performance space, improvise with other performers, interact physically with their environment and take part in exercises that cannot always be predicted in exactly the same way as a conventional classroom activity.

Creative risk is part of the work.

Unnecessary physical risk isn't.

We will take reasonable and proportionate steps to identify hazards, manage risks and provide participants with appropriate information and instruction.

2. RESPONSIBILITY

Overall responsibility for health and safety within Insolent Retinue rests with:

Responsible person: David Claridge

Anyone leading an Insolent Retinue session also has responsibility for helping to maintain a safe training environment and responding appropriately to hazards or concerns that arise during the session.

Participants also have an important role.

Everyone taking part in training is expected to:

  • take reasonable care of themselves and others;

  • follow reasonable safety instructions;

  • use spaces and equipment appropriately;

  • tell the facilitator about hazards they notice;

  • avoid deliberately unsafe behaviour; and

  • work within their own capabilities.

Health and safety is a shared responsibility.

3. RISK ASSESSMENT

We will consider the risks associated with our training activities and take reasonable steps to control them.

Where appropriate, a risk assessment will be completed for a venue or activity before training takes place.

Risk assessments will consider matters such as:

  • the training space;

  • access and exits;

  • floors, furniture and obstacles;

  • movement exercises;

  • physical interaction;

  • equipment and props;

  • electrical equipment;

  • fire and emergency arrangements;

  • first aid;

  • accessibility;

  • lone working where relevant; and

  • any unusual activity introduced as part of a particular Block.

Risk assessments will be reviewed when circumstances materially change or where an incident indicates that existing arrangements should be reconsidered.

4. TRAINING VENUES

Before using a venue, we will take reasonable steps to satisfy ourselves that it is suitable for the planned activity.

We will consider the size and layout of the space, access, emergency exits and any obvious hazards relevant to the training.

Where a venue has its own health and safety, fire or emergency procedures, Insolent Retinue will cooperate with those arrangements.

Participants must follow reasonable instructions given by the venue or Insolent Retinue relating to safe use of the premises.

5. THE TRAINING SPACE

The working area should be kept reasonably clear of unnecessary hazards.

Furniture, bags, cables, props and other items should be positioned so that they do not create avoidable risks during practical work.

Where an exercise requires additional space, the facilitator should consider whether the room needs to be rearranged before the exercise begins.

Participants should not undertake running, climbing, lifting, staged fighting or other potentially hazardous activity unless it has been specifically introduced and appropriately managed as part of the session.

6. PHYSICAL ACTIVITY

Participants may be asked to take part in movement and practical performance exercises.

Nobody should undertake an activity that they reasonably believe they cannot perform safely.

Participants are encouraged to communicate with the facilitator if an exercise needs to be adapted.

Facilitators should consider the abilities of the group, the environment and the nature of an exercise when deciding how an activity should be conducted.

7. PHYSICAL CONTACT

Some acting and improvisation exercises may involve physical proximity or contact between performers.

Physical contact should be appropriate to the exercise and undertaken with proper consideration for consent, personal boundaries and safety.

More information about consent and personal boundaries is contained in our Participant Welfare & Safeguarding Policy.

8. PROPS AND EQUIPMENT

Any props or equipment used during training should be appropriate for the activity and used in a safe manner.

Participants must follow instructions relating to equipment supplied for a session.

Real weapons will not be used as performance props.

Any theatrical or imitation prop that could reasonably be mistaken for a weapon or present an increased risk will require specific consideration before use.

Participants should not introduce potentially dangerous items into an exercise without the facilitator's knowledge and agreement.

9. SLIPS, TRIPS AND FALLS

Performance work often involves moving through a space while concentrating on character, other performers or an unfolding scene.

Particular attention will therefore be paid to avoidable trip hazards.

Spills should be reported and dealt with promptly.

Bags, coats, cables and unused equipment should be kept away from the main working area and access routes wherever reasonably possible.

10. FIRE AND EMERGENCY PROCEDURES

At the beginning of activity at a venue, the person leading the session should be familiar with the relevant fire exits and emergency arrangements.

Emergency exits must be kept clear.

Where appropriate, participants will be made aware of relevant emergency procedures.

If an evacuation is required, participants must follow instructions from the venue, facilitator or emergency services and leave the building promptly.

Nobody should re-enter until authorised to do so.

11. FIRST AID AND ACCIDENTS

We will establish the first-aid arrangements applicable to the venue being used and ensure that facilitators know how appropriate assistance can be obtained.

All significant accidents, injuries and near misses occurring during an Insolent Retinue activity should be reported to the facilitator.

An appropriate record will be made where required.

Following an accident or significant near miss, we will consider whether changes are needed to the activity, venue arrangements or relevant risk assessment.

Where an injury requires emergency medical assistance, the emergency services will be contacted.

12. ACCESS AND INDIVIDUAL REQUIREMENTS

We want participants to be able to take part safely and meaningfully.

Participants are encouraged to tell us about an access requirement or adjustment that may affect their participation.

We do not need unnecessary medical information.

Where information is relevant to making a reasonable adjustment or safely managing an activity, we will discuss appropriate arrangements with the participant.

Personal information will be handled in accordance with our Privacy Policy.

13. ALCOHOL AND DRUGS

Participants and facilitators must be in a fit condition to take part safely.

Anyone who appears to be significantly impaired by alcohol, illegal drugs or another substance may be prevented from participating where their involvement could reasonably create a risk to themselves or somebody else.

14. ILLNESS

Participants should use reasonable judgement about attending training when unwell, particularly where an illness may present a significant risk to other people.

Where public-health guidance or venue requirements apply, we will take these into consideration.

If a participant becomes unwell during a session, the facilitator will respond according to the circumstances and seek appropriate assistance where necessary.

15. WORKING WITH AUDIENCES OR GUESTS

Some training activities may involve interaction with invited guests or other people acting as an audience.

Where this happens, the activity will be considered as part of the relevant risk assessment.

Performers should not be expected to tolerate unsafe, threatening or inappropriate behaviour simply because audience interaction forms part of event theatre.

A facilitator may intervene in or stop an interaction where necessary.

16. REPORTING A HAZARD OR CONCERN

If you notice something you believe could cause injury or create an unnecessary risk, tell the facilitator.

Participants should not assume somebody else has already reported it.

Where possible, an immediate hazard will be removed or controlled before the relevant activity continues.

17. INCIDENTS AND NEAR MISSES

We take near misses seriously as well as accidents.

A near miss may identify a problem before somebody is injured.

Where an incident or near miss indicates a weakness in our arrangements, we will consider what happened and make reasonable changes to reduce the likelihood of it happening again.

18. REVIEW

This Health & Safety Policy will be reviewed periodically and when:

  • our training activities materially change;

  • we begin using substantially different types of venues;

  • a significant accident or near miss occurs;

  • relevant guidance or legal requirements change; or

  • experience indicates that our arrangements should be improved.

19. CONTACT

Questions or concerns about health and safety should be directed to:

Insolent Retinue

Health & Safety contact: Joanne Claridge

Email: insolentretinue@outlook.com

Website: www.insolentretinue.com

In an emergency, contact the emergency services.

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